Refund policy

At uezwxf-rf.myshopify.com (operated by NTL HOLDING CO PTY LTD), we prioritize your daily comfort, personal hygiene, and self-care routine. Because our primary product lines—including high-precision portable travel mirrors, natural fiber oil-absorbing facial blotting sheets, and discreet, waterproof sanitary napkin storage pouches—fall directly under the personal care and personal hygiene categories, we enforce strict health, safety, and sanitation standards across all returned merchandise.

1.1 Standard 30-Day Return Window

We want you to be completely satisfied with your personal accessories. We offer a 30-day return window, which allows you to request a return within 30 calendar days following the verified carrier delivery date of your order.

1.2 Sanitary & Eligibility Requirements

To qualify for a standard return, items must meet the following mandatory sanitary and structural criteria:

  • Sanitary Storage Bags & Pouches: Must be completely unused, unwashed, free of foreign odors or makeup stains, with all original tags attached and inside original protective packaging.

  • Portable Compact & Travel Mirrors: Must be in brand-new, unused condition, with protective mirror screen films intact, free of scratches, fingerprints, or structural cracks, and packed securely in their original box with protective padding.

  • Oil-Absorbing Facial Sheets: Due to health, personal care, and safety regulations, oil-absorbing sheet packages must remain factory-sealed in their original plastic wrap or outer box. Once an oil-absorbing sheet packet has been unsealed or opened, it is strictly non-returnable and non-refundable.

1.3 Non-Returnable Items

The following items cannot be returned or refunded:

  • Items with broken hygienic seals, opened packaging, or evidence of personal use.

  • Clearance, final sale, or promotional gift items.

  • Items damaged through customer misuse, improper handling, or accidental drops.

1.4 How to Initiate a Return

  1. Email our Customer Support Manager, Sharon Sposito, at [email protected] within 30 days of receiving your order. Include your Order Number, photos of the item in its original packaging, and a clear reason for the return.

  2. Once authorized, you will receive a Return Merchandise Authorization (RMA) number and dispatch instructions.

  3. Package the item securely and ship it to our official returns facility: Return Address: 156 Opie Rd (Attn: NTL HOLDING CO Returns Department)

  4. Unsolicited returns sent without prior authorization or an RMA code will not be accepted or processed.

1.5 Return Shipping Fees

Unless the return is due to a merchant error (such as receiving a damaged, defective, or incorrect product), the buyer is responsible for all return shipping costs and carrier fees. Return postage is non-refundable. We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

1.6 Damaged, Defective, or Incorrect Deliveries

Please inspect your package immediately upon receipt. If your portable mirror arrives damaged/shattered, or if you receive an incorrect pouch style or item quantity, please notify us within 48 hours of delivery at [email protected]. Include clear photos of the damaged item and original shipping box. We will immediately dispatch a free replacement or issue a full refund.

1.7 Refund Processing

Upon receiving your returned package at 156 Opie Rd, our quality assurance team will inspect the item within 3 to 5 business days. We will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed automatically to your original payment method within 5 to 7 business days.